Sustainment and management of software process improvement initiatives

Software development firms have come up as major drivers of economic growth, radical innovation and employment opportunities. During the coronavirus (COVID-19) crisis, technology and project-driven software services continued to play a critical role helping to shift work from offices to home. This paper examines the initiatives of process improvement in software firms and compares the existing models CMMI and ISO. The paper also seeks and suggests the need of a resilient model for improving the software development process based on a survey of 12 software development firms. The recommendations made for effective software process improvement with data in these firms are also discussed in this paper. © 2022 Author(s).